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Return to shopFAQ
Product & Scoop Rules
Muicoo is a lifestyle gift brand that curates thoughtful surprises and elegant items designed to make everyday life more special.
For Scoop Products: Yes! All items are randomly selected as part of the fun. You can leave a note with your preferred styles or colors — we’ll try to match them if possible!
For Fixed Gift Boxes: The items are pre-set as shown in the product description.
Yes, absolutely. Every product is brand new, inspected, and packaged with care before shipment. We never reuse or resell returned items.
Every item is strictly monitored throughout its production cycle. By conducting in-depth quality checks directly at the source of manufacturing, we deliver high-value goodies straight to your hands.
Shipping & Delivery
Yes! Muicoo ships to most countries worldwide with reliable logistics partners. Shipping rates and times may vary by region.
Processing Time: Orders are usually processed within 1–5 business days.
Delivery Time: Standard delivery takes 5–15 business days, depending on your location.
Once your order ships, you’ll receive an email with your tracking number. You can simply enter it on our “Order Tracking” page to check your real-time delivery status.
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are secure and encrypted.
Returns & Refunds
Changed your mind? We offer a “Regret Window”:
Video Orders: Cancel within 12 hours of video upload.
Standard Orders: Cancel anytime BEFORE shipment.
Note: Once shipped or the 12h window passes, all sales are final due to the blind box nature.
Please take clear photos of the damaged items and contact our support team within 48 hours of delivery. We will resolve the issue promptly by offering a replacement or refund for the damaged item.